Privacy Policy

1 Definitions

The following terms carry the meanings defined below throughout this Privacy Policy:

• "Platform" — The hou788 website at https://hou788.cam, including all subdomains, mobile interfaces, and progressive web application versions.
• "Member" / "You" — Any individual who has registered a personal Account on the Platform or who visits the Platform without registration.
• "Personal Data" — Any information that identifies, or could reasonably identify, a natural person, either on its own or in combination with other data.
• "Processing" — Any operation performed on Personal Data, including collection, storage, use, disclosure, erasure, or transfer.
• "KYC" — Know Your Customer: the identity and document verification process mandated for account withdrawals and higher transaction thresholds.
• "Cookies" — Small text files placed on your device by the Platform to store session and preference data.
• "Third-Party Service Provider" — An external vendor engaged by hou788 to perform specific processing activities (e.g., payment processing, fraud detection, customer support tooling).

2 Data Controller

hou788 acts as the data controller for all Personal Data collected through the Platform. As data controller, hou788 determines the purposes and means by which your Personal Data is processed. Our primary contact for data-related enquiries is our support team reachable at the email address listed in Section 15 of this policy.

hou788 operates as an internationally licensed online gaming platform serving English-preference players across Indonesia, including residents of Jakarta, Surabaya, Bandung, Medan, Bali, Semarang, Yogyakarta, and Makassar. Data processing activities are carried out in accordance with internationally recognised data protection principles.

3 Data We Collect

3.1 Data You Provide Directly

When you register an Account, deposit funds, make a withdrawal, contact support, or complete KYC verification, you provide us with Personal Data including:

3.2 Data Collected Automatically

When you access the Platform, our systems automatically collect certain technical and behavioural data, including:

• IP address and approximate geographic location;
• Device type, operating system, and browser version;
• Session duration, pages visited, features used, and click-path data;
• Cookie identifiers and session tokens;
• Referring URL (the address of the page that directed you to hou788);
• Time-zone settings (defaulting to WIB, UTC+7, for Indonesian users).

3.3 Data from Third Parties

In limited circumstances, hou788 may receive Personal Data about you from third-party sources, including payment processors confirming transaction status, fraud-prevention service providers flagging anomalous activity, and identity verification agencies used to validate KYC submissions. All such third-party data sharing is governed by contractual data protection obligations.

4 Legal Basis for Processing

hou788 processes your Personal Data on one or more of the following legal bases:

• Contractual necessity: Processing required to perform the services described in the Terms & Conditions — for example, verifying your identity before a withdrawal, processing deposits, or crediting bonus funds.
• Legitimate interests: Processing carried out to pursue hou788's legitimate business interests, provided those interests are not overridden by your rights — for example, fraud prevention, platform security monitoring, and analysis of game-play data to improve service quality.
• Legal obligation: Processing required to comply with applicable legal, regulatory, or law enforcement requirements, including anti-money-laundering (AML) obligations and financial record-keeping requirements.
• Consent: Where you have given explicit consent for a specific processing activity — for example, opting into marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5 How We Use Your Personal Data

hou788 uses the Personal Data we collect for the following purposes:

5.1 Account Management and Service Delivery

To create and maintain your Account, verify your identity through KYC, process deposits and withdrawals via local Indonesian banking channels (BCA, BRI, BNI, Mandiri) and e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja), credit bonus funds, enforce responsible gaming limits, and respond to support requests.

5.2 Security and Fraud Prevention

To detect, investigate, and prevent fraudulent transactions, bonus abuse, money laundering, and other forms of prohibited conduct described in the Terms & Conditions. This includes automated monitoring of betting patterns, login behaviour, and payment transaction sequences.

5.3 Legal and Regulatory Compliance

To comply with applicable anti-money-laundering regulations, identity verification requirements, and law enforcement requests made through lawful process. hou788 maintains transaction records for the minimum retention period required under applicable financial regulations.

5.4 Platform Improvement

To analyse aggregated, anonymised usage data to improve the Platform's performance, game selection, interface design, and payment processing reliability. Individual Member profiles are not used for this analysis unless separately consented to.

5.5 Marketing Communications

With your explicit consent, to send you information about promotions, new game releases, seasonal offers (including those tied to Indonesian cultural events such as Idul Fitri, Ramadhan, and Indonesian Independence Day on 17 August), and VIP tier updates. You may opt out of marketing communications at any time by contacting our support team.

5.6 Responsible Gaming

To monitor Account activity for indicators of problem gambling behaviour, enforce deposit and loss limits you have set, and fulfil self-exclusion requests. In certain circumstances, hou788 may proactively contact Members whose activity suggests potential gambling harm, in line with our responsible gaming obligations.

6 Sharing & Disclosure of Personal Data

6.1 We Do Not Sell Your Data

hou788 does not sell, rent, or trade your Personal Data to any third party for commercial purposes. This is an unconditional commitment, not subject to any qualification or business exception.

6.2 Third-Party Service Providers

hou788 engages carefully vetted Third-Party Service Providers to support specific operational functions. These providers process Personal Data only on hou788's instructions, under written data processing agreements, and are prohibited from using the data for their own purposes. Categories of service providers include:

• Payment processors — Indonesian banking partners and e-wallet operators (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, LinkAja) for transaction execution;
• Identity verification providers — KYC and AML technology platforms that cross-reference submitted identity documents;
• Customer support tooling — Live chat, helpdesk ticket, and WhatsApp business platform providers;
• Cloud hosting and infrastructure — Secure data centre and CDN providers hosting the Platform and its data;
• Analytics platforms — Aggregated, anonymised traffic and performance analytics tooling (no individual Personal Data profiles shared).

6.3 Legal Disclosures

hou788 may disclose Personal Data to law enforcement agencies, regulatory bodies, or courts when required to do so by a binding legal obligation, valid court order, or lawful government request. Where legally permissible, hou788 will notify the affected Member before complying with such a request.

6.4 Business Transfers

In the event of a merger, acquisition, or sale of all or a substantial portion of hou788's business assets, Member Personal Data may be transferred to the acquiring entity as part of that transaction. Members will be notified of any such transfer and given the opportunity to close their Account if they object.

7 Data Retention

hou788 retains Personal Data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following indicative retention periods apply:

• Active Account data: Retained throughout the duration of your Account and for a minimum of 5 years following Account closure;
• KYC documents: Retained for a minimum of 5 years from the date of submission, in line with AML record-keeping requirements;
• Financial transaction records: Retained for a minimum of 5 years from the date of each transaction;
• Customer support records: Retained for 3 years from the date of the last interaction;
• Technical log data (IP addresses, session logs): Retained for 12 months, except where a specific investigation requires longer retention;
• Marketing consent records: Retained until consent is withdrawn, plus 1 year as evidence of the consent previously given.

When Personal Data is no longer required, it is securely deleted or irreversibly anonymised.

8 Data Security

hou788 implements a multi-layered security framework to protect Member Personal Data from unauthorised access, disclosure, alteration, or destruction:

• Encryption in transit: All data exchanged between your device and the Platform is encrypted using 256-bit SSL/TLS protocols;
• Encryption at rest: Sensitive Personal Data fields (including document images and financial account details) are encrypted in storage;
• Access controls: Internal access to Member Personal Data is restricted to staff whose roles require it, governed by role-based access control policies;
• Two-factor authentication (2FA): Available to all Members for Account login; 2FA is mandatory for administrative staff accessing back-end Member data;
• Penetration testing: Regular third-party security assessments are conducted on Platform infrastructure;
• Incident response: A documented data breach response procedure is in place. In the event of a breach that poses a risk to your rights, hou788 will notify affected Members and relevant authorities within the timeframes required by applicable data protection law.

9 Cookies & Tracking Technologies

9.1 What Cookies We Use

hou788 uses the following categories of cookies and similar tracking technologies:

• Strictly necessary cookies: Required for core Platform functionality — session management, authentication state, and security token verification. These cannot be disabled without breaking core features.
• Functional cookies: Store your preferences such as language settings, chosen currency display (IDR / Rp), and responsible gaming settings to provide a consistent experience across sessions.
• Performance cookies: Collect anonymised data on how Members navigate the Platform — page load times, error rates, and feature usage patterns — to support ongoing performance optimisation.
• Session cookies: Temporary cookies deleted when you close your browser, used to maintain your logged-in state and cart during a single session.

9.2 Managing Cookies

You may manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the Platform, but may reduce the personalisation of your experience. hou788 does not use third-party advertising cookies or cross-site tracking technologies for commercial profiling purposes.

10 Your Data Protection Rights

Subject to applicable law, you hold the following rights in relation to your Personal Data held by hou788:

• Right to Access: You may request a copy of the Personal Data hou788 holds about you at any time. We will respond within 30 days of a verified request.
• Right to Rectification: If any Personal Data we hold is inaccurate or incomplete, you may request correction. Some corrections (e.g., name changes) require supporting documentation.
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations that override this right (e.g., AML record-keeping requirements).
• Right to Restrict Processing: You may request that hou788 limit how it processes your Personal Data in certain circumstances, such as while a rectification request is being assessed.
• Right to Data Portability: Where data is processed on the basis of consent or contractual necessity and by automated means, you may request a machine-readable copy of your Personal Data.
• Right to Object: You may object at any time to processing based on legitimate interests, including direct marketing. Where you object to marketing, hou788 will cease processing immediately.
• Right to Withdraw Consent: Where processing relies on your consent, you may withdraw it at any time without affecting the legality of processing carried out prior to withdrawal.

To exercise any of the above rights, please contact our support team using the details in Section 15. We will verify your identity before processing any data rights request.

11 Protection of Minors

The hou788 Platform is strictly intended for adults aged 21 and above. We do not knowingly collect Personal Data from individuals under the age of 21. If hou788 becomes aware that Personal Data from a person under 21 has been collected, that Account will be closed immediately, the data will be securely deleted, and any funds deposited will be returned to the source payment method following identity verification.

Parents and guardians who believe that a minor has registered an Account on hou788 should contact our support team immediately at the details provided in Section 15.

12 Cross-Border Data Transfers

As an internationally operated platform, hou788 may transfer Personal Data to Third-Party Service Providers located outside Indonesia. Where such transfers occur, hou788 ensures appropriate safeguards are in place, including contractual clauses requiring the recipient to apply data protection standards consistent with this Privacy Policy. hou788 does not transfer Personal Data to jurisdictions lacking adequate data protection frameworks without appropriate safeguards in place.

13 Third-Party Links and Services

The hou788 Platform does not embed links to external third-party websites for the purpose of data harvesting or cross-site advertising. Game content is delivered by licensed third-party studios (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and others) under contractual arrangements that include data processing obligations. These studios operate under their own privacy frameworks; hou788 does not share Member Personal Data with game studios beyond the anonymised session token required for game delivery.

14 Amendments to This Privacy Policy

hou788 reserves the right to update this Privacy Policy at any time to reflect changes in law, regulatory guidance, or our data processing practices. Where changes are substantive, we will notify registered Members by email and via an on-screen notice upon login at least 14 days before the updated policy takes effect. Continued use of the Platform after the effective date constitutes acceptance of the revised policy. We recommend reviewing this page periodically to stay informed of any updates.

15 Contact & Complaints

For any questions, requests, or complaints relating to this Privacy Policy or the processing of your Personal Data, please contact us through the following channels:

• Email: [email protected] — Subject line: "Privacy Request" or "Data Rights Request"
• Live Chat: Available 24/7 via the Platform. Indonesian-speaking agents available 08:00–24:00 WIB.
• Response time: Data rights requests are acknowledged within 5 business days and resolved within 30 days. Complex requests may take up to 60 days; you will be informed if an extension applies.

If you are not satisfied with hou788's response to a privacy complaint, you may escalate the matter to the relevant data protection authority in your jurisdiction or pursue dispute resolution through the process described in our Terms & Conditions.